How We Communicate Case Updates

Our commitment is simple: we tell you about every meaningful development in your case, and we respond to non-urgent calls and emails within 24 business hours. Between developments, there are often long quiet periods. That silence is almost always a normal part of the legal process, not a sign that something is wrong.

When you will hear from us

You can expect to hear from us proactively when something meaningful happens. That includes things like a filing in your case, a response from the other side, a ruling from the court, a settlement development, or anything that needs your input, your documents, or your signature.

We will also reach out before major events, like a deposition (a formal interview where you answer questions under oath), so you have time to prepare with us. You are never expected to walk into anything cold.

Why "no news" usually means normal waiting

Lawsuits involve a lot of waiting. We may be waiting for the other side to respond to a filing, waiting for the court to schedule a hearing, or waiting for a judge to rule. These waits commonly last weeks or months, and they are outside anyone's control, including ours.

During those stretches you may not hear from us often. We are still monitoring your case the whole time. If you ever feel out of the loop, you are always welcome to message us through the client portal or call, and we will give you an honest status update. For more on why dates shift, see Deadlines and Why They Move.

Who is my main point of contact?

Your case is handled by a team, not just one person. The right contact depends on your question, and going to the right person gets you the fastest answer.

Your Attorney: questions about legal strategy or settlement options.
Your Litigation Paralegal: questions about case facts or preparing for your deposition.
Your Case Manager: questions about scheduling, deadlines, or documents.

Not sure who to ask? Just contact the office or send a portal message. We will route your question to the right person. For a breakdown of each role, see Meet Your Legal Team: Roles and Responsibilities.

How to reach us

The portal or email works best for most questions. It creates a clear written record in your file and lets the right team member give you a thoughtful answer.

Call for anything urgent. If something is time sensitive, like a deadline less than 48 hours away or a critical new development, call the main office line and we will get it to the right person immediately.

Schedule a call for longer conversations. For an in-depth discussion about strategy or another complex topic, ask us to set up a call. That way you have our full attention and we come prepared.

Two things that keep your case moving

Respond promptly when we ask for something. When we request information, documents, or a signature, a quick response keeps your case on track. Delays on our side of the table can slow the whole process down.

Tell us when things change. New phone number, new email, new address, or a big life change like a move or a bankruptcy filing. We need to know right away. See If Your Contact Info or Life Situation Changes.

Important: if the opposing party contacts you

Do not speak with your former employer or their attorneys about your case, ever. Your only response should be: "My attorneys at Wanta Thome represent me, and you will need to speak with them." Then contact our office immediately to let us know it happened.

Our commitment to you

We are committed to a transparent, client-centered experience. You can expect regular updates, clear explanations of where your case stands, and honest answers about what to expect next. Every case is different. Ask your legal team how any of this applies to yours.

Still have questions? Your legal team is happy to help. Message us through the client portal or call the office, and we will point you to the right person.